Store your jewellery in the original packaging or a soft pouch to avoid scratches. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage: Swarovski crystal is a delicate material that must be handled with special care. Returns via Swarovski store: Returns will be processed to the original payment method and may take up to 10 working days to show on the account. The refund transmission will depend on the guidelines of your financial institution and it may take up to 10 business days for the refund to be issued to the same payment method used to place the order. You will receive an email notification once return is processed. Once we receive your return package, we will process your return within 14 working days. How much time do returns take to be processed? Our returns policy covers all items, including those on promotion or sale. You may return ordered items and thereby withdraw from the sales contract up to 30 days after their receipt (with the exception of Gift Cards and customized products). Swarovski's top priority is to satisfy all its customers. We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.įor Crystal Myriad, Licensed-in and Creators Lab products, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
Swarovski can assume no liability in such cases. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. When ordered by the last delivery dates communicated, items will usually be delivered on time.
Items remain the property of Swarovski until receipt of final payment. Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Orders placed on weekends and national holidays will be processed and shipped two business days later.
Standard delivery time: 3-6 business days after processing and shippingĪuckland, Christchurch and Wellington: 3-4 business days Orders placed from Monday to Friday by 02:00 PM will be processed and shipped the same business day.
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